return & exchange policy

frequently asked questions

Common Questions About Our Return, Exchange, and Refund Policies.

QUICK GUIDE

30 DAYS TO RETURN

Items can be returned or exchanged within 30 days of delivery if they are in original condition.

RESTOCKING FEE

A 15% restocking fee applies to returns or exchanges initiated after 15 days.

FINAL SALE

Sale items, samples, and remnants are final sale and not eligible for returns or exchanges.

PRE-PAID LABELS

For your convenience, we offer prepaid return labels, in-store returns, and flexible shipping options.

our policies

RETURN POLICY

  • Products may be returned, exchanged, or refunded if they are in their original condition and returned within 30 days of the delivery date.
  • Returns initiated 16–30 days after the delivery date will incur a 15% restocking fee.
  • Returns initiated after 30 days of delivery date are NOT eligible for returns, exchanges or refunds.

**Products that have been swatched, cut, damaged, or altered in any way are not eligible for returns or exchanges.**
  • Sale items: All sale items are final and are non-refundable, non-exchangeable, and non-returnable.
  • Samples: Samples are not eligible for returns, exchanges, or refunds.
  • Remnants and scrap leathers: These items are not eligible for returns, exchanges, or refunds.
  • Products that have been cut, damaged, or altered are not eligible for returns or exchanges.

**Important Note: All products must be returned in their original condition and packaging to qualify for a return or exchange.**
  • Returns initiated within 15 days of the delivery date are not subject to any restocking fee.
  • Returns initiated between 16–30 days after delivery will incur a 15% restocking fee, which will be deducted from the refund amount.

When returning an item, the following options are available:

Prepaid Shipping Label: A $15 fee for the return label will be deducted from your refund.

Preferred Courier: You may return the item using your own shipping method to receive the full refund.

In-Store Returns: Items may be returned in-store free of charge.

Additional Option: Expedited shipping can be requested for an additional cost.

EXCHANGE POLICY

  • Products may be exchanged within 30 days of the delivery date, provided they are in their original condition.
  • Exchanges initiated between 16–30 days after the delivery date will incur a 15% restocking fee.
  • Products that have been swatched, damaged, or altered in any way are not eligible for exchange.

**District Leathers is not responsible for identifying imperfections on products after they have been cut.**
  • Sale items: All sale items are final and are non-refundable, non-exchangeable, and non-returnable.
  • Samples: Samples are not eligible for returns, exchanges, or refunds.
  • Remnants and scrap leathers: These items are not eligible for returns, exchanges, or refunds.
  • Products that have been cut, damaged, or altered are not eligible for exchange.

**All products must be returned in their original condition and packaging to qualify for an exchange.**
  • Exchanges initiated within 15 days of the delivery date are not subject to any restocking fee.
  • Exchanges initiated between 16–30 days after delivery will incur a 15% restocking fee, which will be deducted from the refund amount.

When initiating an exchange, you have the following options:

Prepaid Return and Exchange Labels:

  • A total of $30 will be deducted from your refund or charged for both the return ($15) and outbound exchange shipping ($15).

Preferred Courier for Return:

  • You may use your preferred courier for the return. A $15 fee for outbound exchange shipping will be invoiced separately.
  1. In-Store Exchanges:
  • Exchanges can be completed in-store free of charge.

Additional Option: Expedited shipping is available upon request at an additional cost.

REFUND POLICY

  • Refunds are available for products returned within 30 days of the delivery date, provided the items are in their original condition and packaging.
  • Refunds initiated between 16–30 days after the delivery date will incur a 15% restocking fee, which will be deducted from the refund amount.
  • Products that have been swatched, cut, damaged, or altered in any way are not eligible for refunds.

**District Leathers is not responsible for identifying imperfections on products after they have been cut.**

The following items are not eligible for refunds:

  • Sale items: All sale items are final sale and cannot be refunded, exchanged, or returned.
  • Samples: Samples are non-refundable, non-returnable, and non-exchangeable.
  • Remnants and scrap leathers: These items are not eligible for refunds, returns, or exchanges.
  • Damaged or altered products: Products that have been cut, damaged, or altered are not eligible for refunds.
  • A 15% restocking fee applies to refunds for returns initiated 16–30 days after the delivery date.
  • Refunds requested within 15 days of delivery will not be subject to a restocking fee.

When requesting a refund, customers can choose one of the following return shipping options:

  • Prepaid Return Shipping Label: A $15 fee for the return shipping label will be deducted from the refund amount.
  • Preferred Courier for Return: You may return the product using your preferred courier service. No shipping fee will be deducted, and you will receive the full eligible refund.
  • In-Store Returns: Items may be returned in-store free of charge, with eligible refunds processed immediately.

Additional Option: Expedited shipping is available for returns upon request at an additional cost.

**Important Note: Refunds will be processed once the returned product has been received and inspected to confirm it meets the eligibility criteria. Refunds will be issued to the original payment method within 7–10 business days after the return is processed.**
"I was nervous about exchanging an item from overseas, but District Leathers made the process so easy! Their team guided me every step of the way, and my new item arrived quickly and in perfect condition. Exceptional service!"

– Amara S., London, UK